Dispatch Times
We aim to dispatch all orders by the end of the next working day following receipt of your order.
Orders placed on weekends or public holidays will be processed on the next working day.
During particularly busy periods, such as Christmas or major promotions, dispatch times may occasionally be longer. Any significant delays will be communicated on our website or via email.
Delivery Methods
We ship all orders using Royal Mail’s tracked delivery services.
Customers can choose between:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
The available delivery options will be displayed during checkout.
Delivery Estimates
Estimated delivery times after dispatch are:
- Royal Mail Tracked 24: Usually 1–2 working days
- Royal Mail Tracked 48: Usually 2–3 working days
Please note that these are estimates provided by Royal Mail and are not guaranteed delivery times.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the products ordered and the delivery service selected.
The total shipping charge will be displayed before payment is completed.
Tracking Information
Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor your parcel’s progress.
Delivery Area
We currently deliver to mainland United Kingdom.
If you are interested in international delivery, please contact us before placing your order.
Delayed Deliveries
While we make every effort to dispatch orders promptly, delivery times may occasionally be affected by factors outside our control, including:
- Severe weather
- Industrial action
- Transport disruptions
- Peak seasonal demand
We cannot be held responsible for delays caused by the delivery carrier once the parcel has been dispatched.
Lost or Missing Parcels
If your order has not arrived within 10 working days of dispatch, please contact us and we will investigate with Royal Mail.
We may be unable to process claims for missing parcels reported more than 30 days after dispatch.
Incorrect Delivery Information
Please ensure that your delivery address is correct before completing your order.
We cannot be held responsible for delays, losses or additional charges resulting from incorrect address information supplied during checkout.
Damaged Items
If your order arrives damaged, please contact us as soon as possible and include photographs of:
- The damaged item(s)
- The packaging
- Any visible damage to the parcel
This will help us resolve the issue quickly.
Contact Us
If you have any questions regarding delivery, please contact us using the details provided on our website.